0 Ratings Reply. Back to reading blogs and the above OR link. This person could be from your own provider or Openreach. g. Installations of Openreach’s Fibre-to-the-Premises based UK ultrafast broadband ISP technology will soon begin seeing a new Optical Network Unit (ONT), which is not only very compact (pictured top) but also comes in at a third of the cost of the existing unit. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. If your provider needs to send an engineer then they should tell you in advance if they charge for such visits. Editor-in-Chief - ISPreview. Vertical Position This is the missing info, I know the screws. starfire. The FTTP installers never mentioned what to do should an issue arise. Opnreach CSP - Why? Go to solution. In homes with a FTTP broadband connection from Openreach, you’ll have an Openreach modem inside your home. Get help with your BT broadband. Ask the BT Community. @TV27. Openreach (and ISPs) should be able to track your connection from the serial number on the ONT. So, always remember that your Openreach ONT needs to be connected to the Battery Back-up to work. Then just follow our step-by-step guide to install your broadband yourself. All you can do is speak to the BT FTTP team 0800 587 4787Section 1: Disconnect existing router & WiFi. Fault finding using various industry testers such as an OTDRLooking through your first post again the fibre cable will be secure if it exits the MS as per picture two. The Engineer will attempt to resolve the fault. Post author: Post published: May 16, 2023; Post category: Uncategorized; We use online advertising to help consumers get the best from their phone and broadband services. It is carried over the BT 21CN optical core network and suitable Openreach access products. Message 8 of 20. Find out what the lights on your Openreach modem and Hub mean, and factors that affect your speed. 1,333 Views. We connect the 15cm x 13cm external junction box to the Openreach fibre network using a fibre optic cable. Openreach's response to Ofcom's Consultation on Promoting investment and competition in fibre networks: Wholesale fixed telecoms market review 2021-2026 - 15 May 2020. If there are no lights, check the power cable is in firmly and connected to the mains. 5Gbps LAN / Ethernet ports. The ONT has a serial number which is registered and used to activate the service so a different ONT wouldn't work. The fault light on my Openreach Battery Backup Unit (BBU) is lit and will not go away. Struggling to understand the necessity for a Customer Splice Point with the way Openreach seem to be conducting installations currently. Check all cables are firmly plugged in. High Level BT complaints phone number 0800 3289393. If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. Most of the ISPs that we spoke with said that, on the rare occasion where problems arise, it’s usually the Power Supply Unit (PSU – Power Adapter) for the ONT that fails, rather than the optical processor itself. Openreach has also raised the cost of renting a copper MPF LLU line (used for both phone and broadband connections), which will rise by 79p from £85. nothing, nada, zilch So he thinks there's a fibre break somewhere and right now is having a poke inside the DP. I have the overall dimensions (89mm height x 82mm wide) and know the screw holes are 60mm apart using a 4mm thread with a 6-8mm screw head. Everything’s normal. Zen have been as helpful as they can be and I have a senior manager dealing with my case and liaising with Openreach but they are also at the mercy of Openreach and have been pushing on my behalf since mid-March but still no luck. I am surprised I thought Openreach had used a consistent ONT in the 8110 casing. wrote: wrote: that's one of the questions I asked Openreach and they refused to answer, so thanks very much. Still need help? If you’ve followed all the steps in this guide and are still having trouble, we’ll help! Call us on 0333 777 0777 or go to uw. Broadband and wi-fi. Not Available. The ONT enables you to get our fibre. The new overhead double cable includes a FTTC copper wire cable and a FTTP fibre optic cable. Re: Openreach supplied dodgy 100Mbps-limited Ethernet cableI've looked up the OPENREACH ONT device (Nokia modem) and it appears to be just a modem. Aspiring Contributor Mark as New;Hi. In this video Paul will be taking a closer look at Openreach's ONT and discussing what you diagnostic checks you can do should your. As you can see there are 4 lights at the top of the OpenReach Full Fibre modem – Power, LOS (Loss of Service or Loss of Signal), PON (Passive Optical Network) and LAN (Local Area. Get Superfast, reliable fibre deals starting from R299 per month. It's just a modem. Tyrone. It is common for some problems to be reported throughout the day. 1: The simple install The simplest installation will be the provision of the Openreach equipment (i. Openreach ONT enclosures. An Openreach engineer visited on the 2nd day and said the fault was between the pole and the exchange. This has been setup by connecting the sky router to the ADSL port, disabling WIFI on the sky router, and connecting an ethernet cable from the sky router to a Deco M4, which then connects to other Deco M4 throughout the house; this worked well when I was on. While the provision of internal wiring beyond the Openreach ONT is the responsibility of the developer, you can contract an Openreach engineer to do this work for you. the fibre run to the ONT). 1+1 ONT and Enclosure Factsheet We’ve launched this new style Optical Network Termination point (ONT) and enclosure in December 2017, the smaller ONT means we can fit it and the Battery Backup Unit (BBU) inside an enclosure, with space to tidy all the cables. Fibre Voice Access. Openreach is deploying Adtran's SDX series optical line terminal (OLT) posts and its Mosaic Cloud platform to support its GPON and XGS-PON network. . You can contact Openreach to report damage to our network or raise any health & safety problems, such as: damaged underground cables (often caused by mechanical diggers in built-up areas) loose cables or cables dangling from telephone poles. What are those lights on my Openreach modem/optical network terminator? Find out about LOS, PON and other reasons for the lights in our guide. The lady at BT said all ONTs have 4 ports (although she subsquently looked at the picture above on a link I gave her and agreed that this one hasn't). Then just follow our step-by-step guide to install your broadband yourself. Teardown of the battery backup unit used in FTTP installations. our products and services. 1 stage install – between 9 and 18 working days, depending on availability. Reports are on the rise in the UK of phone scams where crooks are calling victims claiming to be from BT Openreach. For Governmental guidance, check out PAS: 2016 Next Generation Access for new Build. sicomplaints@openreach. An engineer will install an ONT at your premises to connect to the nearby fibre cable. We’re the recognized leader in FTTH broadband technology and we have an extensive. 0 Gbps full fibre capability to my house. So it had better be good. 28K views 2 years ago Fault Fix / Diagnostics. Help reporting and fixing landline problems online. Restart your Openreach modem to fix connection problems. I'm running Windows 10 and I've setup a PPPOE network via the control panel but it doesn't seem to connect. Line dropped again to 2-3 mbps with multiple drops per day – plusnet texted to me say fault detected. This is also known as the ONT (Optical Network Termination unit) and it’ll connect to the Openreach full fibre network. At present new installations of Openreach ’s ( BT) Fibre-to-the-Premises ( FTTP) based UK ultrafast broadband ISP technology all come with a Battery Backup Unit (BBU) by default next to the Optical Network Unit (ONT), which helps users to maintain access to emergency services if they use VoIP. Guru Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Permalink; Print; Report Inappropriate Content 2021-12-12 01:04 PM 2021-12-12 01:04 PM. Internet access has been down since 1500 this afternoon, with red light showing against LOS indicator on Openreach ONT Box. Your options. If you’ve got one of these, try these checks. The ONT has power: Power: Off: There is no power to the ONT. • Please note –The appointment allows the fault to be raised with Openreach so that Openreach Helpdesk can update the ONT Records. My reading of the situation is that this is an unfortunate side-effect of Ofcom taking a much closer interest in the relationship between Openreach and BT Group (who still own them) to prevent BT as an ISP gaining a competitive advantage as a legacy of privatisation: by i. 5 amp) passthrough lead. This suggest that the original plan was for a two-visit install. Re: FTTP Issue - 'you have told us your fault was fixed'. This is standard for all wholesale FTTP on the Openreach network no matter who the ISP is. My router from BT has four LAN ports on the back and one is dual purpose. Long time reader first time poster. So I have 500mbs fttp with talktalk in the UK and they provide an Eero 6 Pro which plugs into the openreach ONT. An Openreach engineer visited on the 2nd day and said the fault was between the pole and the exchange. uk/help. CityFibre use a different ONT - we have a separate page on that: CityFibre ONT. Did you try a factory reset by pressing the recessed button on back and holding 20/30 secs until hub lights flash and see if that helps. All has. 033 Amps. Plusnet Menu Broadband Fibre broadband & phone. have a problem with your service, like a fault have a query about an engineer visit want to order phone or broadband, or upgrade to fibre. I have the overall dimensions (89mm height x 82mm wide) and know the screw holes are 60mm apart using a 4mm thread with a 6-8mm screw head. Today the first live subscriber has been connected via this platform. 05-1. Phone still ok. 00 ex VAT a month | 60 months | no connection fee | T&Cs apply. Summary: Fttp ONT showing red fault light. Having problems connecting? Disconnect the power cables to both your ONT and hub/router for two minutes. I was wondering what exactly the problem could be as I have been waiting since January this year for the new service to be set up. As you can see there are 4 lights at the top of the OpenReach Full Fibre modem – Power, LOS (Loss of Service or Loss of Signal), PON (Passive Optical Network) and LAN (Local Area. Past attempts to resolve this issue (e. Everything’s normal. The Openreach installation was excellent, the engineers were very professional and willing to customise the installation so that it was installed where we wanted it on our property. The Openreach ONT is part of the service and as far as I am aware cannot be replaced with your own kit. After he left, I replugged the modem, and reconnected it to my router. To make sure you get the best out of your phone and broadband services in your new home watch our videos on getting the best from your router and dealing with any broadband issues. Sponsored Links. e. Hey folks, Got a bit of a story here! Early today I had a openreach engineer come and install an ONT box into my home for gigabit internet! Things seemed to be going smoothly until I overheard him say he can't establish a connection to someone from openreach on his phone. Press and release the Reset button on the back of the Business Hub. Hi everyone. Start a chat with us to get yours. Nokia fiber modems and ONTs are better than good. 22-11-2019 12:16 PM. if ONT power supply missing then I would contact your ISP and get them to send you a new power supply or more likely get openreach visit. An engineer will install an ONT at your premises to connect to the nearby fibre cable. BT Smart Hub 2. have a problem with your service, such as a fault or slow broadband speeds have a query about an engineer visit want to order phone or broadband, or upgrade to Ultrafast Full. if they want to do away with sky router and use deco in router mode. 1) shows connections to the phone from the "Overview" tab. The Echolife HG8110-20 (single port with BBU) can be powered directly (12v 1 amp) from the plug in transformer or via the BBU (12v 1. 2 Ratings. I have rebooted the ONT several times but to no avail. Or you can call Crimestoppers on 0800 555 111. The automated system confirmed there was a fault on her line and promised an engineer would call – but only before. that ties in with what IDNet say about a SFI appointment: If an engineer attends the exchange and identifies a fault he/she may not attend the premises and no charge will be applied. I wanted my ONT in an internal cupboard, so I ran flexible conduit (with a draw string) under the floor and through the rear wall where I knew the fibre would be entering. **There are lower fault rates and speeds do not deteriorate over distance, future proofing Northern Ireland. Openreach Nokia. My neighbour had a similar problem and the engineer said the internal battery was not recharging and had to renew it. This is displaying a solid red LOS light - which I understand to stand for Loss of Service. Openreach installs and maintains all the cabling, street cabinets and connections to the local exchanges. 8m come September 2021 and then 20m by around 2025-30. Check your router setup. ISP Options on Openreach’s FTTP Network. If you find that the Optical Light on your Lightstream Fibre ONT (Optical Network Terminal) box is flashing, has gone off or has gone red, this means there may be an issue with the fibre connection coming into your. Openreach have finished fibre install to my street so looking to change from VirginMedia. “One of the challenges for our industry is whether the fault lies in the fiber access network or the home. Their job is to keep your Openreach modem working if there's a power cut. Not sure on responsibility for replacing as openreach no longer supply the ont with aHello, Thursday evening ONT mounted by OpenReach engineer fall off the wall, as he did stick it to the wall with double sided tape. The connection for phone in ONT will no longer work when changed to DV so you will need to connect dect base station to the phone socket on back of SH2. It sounds like a database / addressing issue. It then feeds into the ONT in the same manner as it exits the MS. I have no lights on my Powerline Adapters or BT Mini Connectors. The Nokia ones are about 4inch Squared whereas they Huawei are about 8 inches by 5. For all other broadband plans, you can use a non-Vodafone router, but it needs to be one that's approved by Openreach. In some cases, we’ll use an internal fibre converter. Hi, I purchased the Deco X20 this week mainly to enhance my WiFi signal throughout the house. Your ONT is working, your hub is connected, and you’re online. What's this? 30 Jun 2023 06:48 PM. While the provision of internal wiring beyond the Openreach ONT is the responsibility of able to mount either ONT option. If your installation has a battery back-up unit then you can try eliminating that in case that is at fault. They may have also used some special tools to bond or fit the fibre to the ONT. Its Openreach that provide and maintain the external network and you cannot contact them yourself unless there is a health and safety issue. They replaced my FTTC copper wire overhead cable from house to telegraph pole. Email: [email protected]. If (and its a big if) your speeds fall less than than those quoted on the DSL checker for your new address. Posted in Broadband . The Engineer will attempt to resolve the fault externally first before coming round, they will keep in touch on the day of the appointment. Line dropped again to 2-3 mbps with multiple drops per day – plusnet texted to me say fault detected. However if Openreach is unable to update the records or the template was not used then the appointment will go. PON and LOS (left-hand lights) PON solid green. 10-09-2021 2:32 PM. The ONT has power: Power: Off: There is no power to the ONT. BT landline help for help managing your account. The Openreach ONT can be housed in an optional enclosure providing space to manage the wiring, keeping everything neat and tidy. Here’s a handy guide to what the lights mean. 18 May 2022 02:14 PM. Once the phone is working there is a dial tone and any calls made to the number cause the phone to ring (as you would expect!). If you’ve spoken to a phone or broadband provider and they’ve said you can’t order this, please get in touch with us. If you’re using wi-fi, try a couple of devices to make sure it’s a problem with the connection and not the device itself. I have tried charging the batteries in a separate charger and even replacing them with a different set but no matter what the Fault light is always lit. Check all cables are firmly plugged in. Find out more about Full Fibre and discover what broadband speed actually means. There can be a charge but Sky will explain that if it applies. e. Had FTTP since 4th Aug and it’s been rock solid until this evening. Re: OpenReach white box shows Fault light and getting Wifi issues. If you're having problems with your broadband, it's a good idea to check that your equipment is set up correctly. Presumably it is just the BBU (Battery Backup Unit) showing faulty. 1. This is a GPON device, and can support speeds up to 1Gb/s. Solved! Go to Solution. Call us for sales enquiries about. set deco to router mode. Any help would be. Battery Backup Unit (BBU) – If the power supply fails the BBU will provide internet and emergency phone services for a. Openreach installs their new small ONT modem (no battery back-up) on our brown field housing estate. It also applies to Cityfibre based FTTP if connecting your own router to their ONT. It is common for some problems to be reported throughout the day. redefining network standards or investigating different ways of packaging various products and services) have reportedly struggled to. co. More Information. PON solid green. As @licquorice says, you can't run the fibre yourself. It’s important that you work safely with this – damaging it could cause delays to your job and mean you have to pay for. . Check the power cable is properly in (the one on the left-hand side) and that the mains connection on the other end is switched on. Check status. If its still red after a couple of days, then you will need to replace the rechargeable batteries inside. Sky Broadband Loss of Service: FTTP Openreach ONT Showing Red Light Against LOS. After he left, I replugged the modem, and reconnected it to my router. • Turn the power off for the Openreach modem and the router, then turn it back on and wait five minutes while it reconnects. If they do charge, they should tell you when you might be expected to pay and how much (for example if the fault is found to be with your equipment). 8Gbps (both offer 120Mbps upstream), may have to wait a little bit longer as the operator has extended their pilot test for another 3 months. Would OR replace the older ONT for a new one as a fault to rule it out or just to get old hardware. " From the CSP to where the fibre enters the property can be any length. A friend, a geek, looked at the system, he couldn’t find a fault, he said the BT router was very good. Installing FTTP can take up to three hours. e. My FTTP has been down for 8 days, red LOS light on the ONT. Re: Red Fault Light following Power Cut. We’ll do what we can to help. Please put some tape over the fibre socket on the ONT if you're leaving it unplugged, and put the fibre plug in a little bag. Reconnect the ONT’s power supply. Whether you need support setting up your internet connection or managing your service, you'll find a range of helpful articles. It replaces the traditional copper master socket. Broadband. BT customer service phone numbers (broadband, mobile or phone line) problems. Network operator Openreach ( BT) has officially confirmed that their £15bn rollout of gigabit-capable Fibre-to-the-Premises ( FTTP) based broadband ISP technology has today reached the milestone of 10 million premises passed (up from 9. Remove the four rechargeable AA batteries. Click on your model of Hub to find out what the lights mean. Choose a category. Putting another Ethernet cable from the ONT to the houses internal Ethernet point, then from the other end of the point the red ended cable from the Ethernet point to the SH WAN port and there’s no internet. Reply. 18 REPLIES 18. Section 3: Connect using a PPPoE connection. Fantastically fast. I make a eternet wall socket close where the future fiber enters the house at (the ONT box) and a CAT cable running from there to the office terminating in another wall socket. If you are a fibre customer, it’s likely you’ll have an Openreach modem (or ONT) installed. More recently referred to as CST provision or CST repair. You should already have an ONT in your home if we’ve. The ONT is showing a red fault light (although I can at the moment get online). The openreach employee on the phone said it looks like there's a "mystery issue" at the exchange or somewhere in between the exchange (the CBT? Can't remember the exact acronym!), and a cable may need to be respliced. If your FTTP full fibre 65 service is on the BT Openreach network then the service authentication is via the Openreach ONT and you'll be able to connect the WAN / Internet port of any router to the ONT and an authenticated connection will be made. If you already have an ONT, it’s very quick to get connected. The Sky employee wasn't sure why and the flat I've bought is only 4 years old - Openreach's checker confirms it has full FTTP and speaking to the sellers I confirmed they had previously had a BT fibre package so it can definitely handle Sky's ultrafast+. It provides 1 GE port and 1 POTS port. Fix broadband problems in my new home. It must be ventilated and have sufficient lighting. Product information. There are four LEDs on the CityFibre ONT: Power - can be Green/Red/Amber. @Outdoorsbloke. Hey, so for the past year or so I've been running a mesh network of Deco M4s. main deco plugged directly into the lan port of the ONT. No I haven't. The installer came last week and set us all up, -15dB signal etc, all dandy. Unplugged and checked everything was still secure, everything was. 1, 2, etc. Would this work? Primary. But most routers are too dumb for that. Openreach out again – no fault found – new NTE5C + Mk4. If you’ve moved into a new-build home and your phone or broadband isn’t working, Openreach might be able to help. The Engineer will attempt to resolve the fault externally first before coming round, they will keep in touch on the day of the appointment. #4. Check physical connection at both ends of the cable between the Openreach fibre modem and hub. I took a 1Gig Openreach FTTP package from a local alt-net earlier this year and it went. Please help. That's the output power lead, remove it and power the. Find out about any planned maintenance work or known network issues that may be affecting services in your local area within the UK. In both cases, the cable runs directly from one of our exchanges. This is a small network termination point. (e. Your ONT is connecting. Here’s a handy guide to what the lights mean. in missouri, when. Network access provider Openreach ( BT) has announced that their ongoing broadband ISP pilot of faster Fibre-to-the-Premises ( FTTP) download speeds – 1. Network access provider Openreach ( BT) has announced that their ongoing broadband ISP pilot of faster Fibre-to-the-Premises ( FTTP) download speeds – 1. With Openreach, CityFibre etc you have an ONT in your house that converts to an RJ45 cable, it's still the premises regardless of which side of the wall the converter is on. Get help with common problems, including slow speeds, Wi-Fi performance and how to check your wiring. The crooks claim they can upgrade or test the recipient’s Internet speed, or that the recipient’s Internet will be disconnected due to “illegal activity”. The fibre optic cable will pass through a hole in the wall and connect to the Openreach ONT mounted on an internal wall. In addition, the latest Openreach ONT variants no longer come with an integrated ATA. 8Gbps (both offer 120Mbps upstream) – has been extended to run for several more months and is also being expanded into more exchanges. The engineers bring along the ONT/NTE and an Eero router, string some Cat6 network cable betwixt the two, and you're done. Realtek. Where you self-install the ONT, you will have control over when the equipment is installed. Tom Paton from Broadband Savvy says most people are connected by Openreach without issue, but that a lack of accountability can cause any problems to. If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. However if Openreach is unable to update the records or the template was not used then the appointment will go. Just click on the icon in the bottom right corner of the screen to get started and select the option for ‘others’ and then select ‘contact us’ to get started. Cables, poles, cabinets and manholes are looked after by Openreach. This is of the form of a name followed by @, a realm, a dot then a single digit number. A blue light means you’re connected to broadband, but another colour may mean there’s a problem. BT Smart Hub 2. (ezbend) is run in a continuous fault-free length to the alternative position. These have a picture of the ONT 1+0 but not the "new" ONT. Line reset back up to. The Ethernet cable (red ends) must be plugged into the WAN port (or port 4) on your Hub and the other end into the Openreach modem's PORT1/LAN1 port - the number of ports on these modems can vary. An engineer was booked for Monday morning. It implements ultra-broadband access through the GPON technology. Step 2: Hub lights. Openreach Northern Ireland Annual Review 2020/2021 2 Openreach Northern Ireland Annual Review 2020/2021 3 4-5 A message from our Director, Garret Kavanagh 6-7 The Year in Numbers. Some years ago Openreach did supply 4 port ONTs by default, often with a battery backup, but these. Edit: that's assuming it's an FTTP connection. g. As noted above, sight of the output from the BTW checker will help determine the issue. So in such a case just plugging in any access point (or router in access point mode) or even any PC into the ONT's LAN port will give you a live internet connection. Openreach delivers 1 Gbps and will soon provide 2. #3. 5Gbps (symmetric) speed consumer UK broadband tier available at wholesale for their retail ISPs to sell on to customers, which harnesses the operator’s new 10Gbps capable Fibre-to-the-Premises (FTTP / XGS-PON) network. Caged. g. If you’re still having problems try restarting your device. When asked, press and hold the WPS button on. Following pressure from MPs and BT. On the UBNT forum there are multiple reports of successful usage of their ONT device on FTTH connections in other countries (Spain, Eastern Europe etc) so I was interested in the technical ability of it to work in the UK on the Openreach network. The external run can be from the CSP (at the front) to the rear of the property or from ground. Openreach: Developer Guide 4 1 Home wiring Home buyers expect access to connectivity immediately. . Following pressure from MPs. What to do. Broadband & phone. If you already have an ONT, it’s very quick to get connected. For external faults on the Openreach network phone BT Faults. 2 Gbps down, 1. I figured I'd try them both to rule out the router being at fault. If you’re planning or building a new development, doing roadworks or working on a regeneration project, you might come across some of our network infrastructure or equipment (like telephone poles or street cabinets). 2Gbps and 1. CCTV Access. A multiport ONT is only useful if these network providers intend to provide multiple services over it. We’ll remotely activate a port on the ONT. This explains why it was, and still is, known to many as 'BT Openreach'. Your ONT is connecting. That’s why there are already more than 150 million of. Openreach’s service, once out of pilot, will be accompanied by two new optical modems (ONT / ONU) – the Nokia G-010G-T and ADTRAN SDX 611Q (pictured), both with 2. If you only see the cable that comes into the CSP from either overhead or underground and no other then the ONT is probably on. Re: Openreach Huawei 4 port ONT model. If you see someone vandalising our network or stealing cables, please don’t try to stop them yourself. Network access provider Openreach has notified UK broadband ISPs about a new Complex to Fibre (C2F) trial, which could result in some copper-line based customers being given a Fibre-to-the-Premises service in situations where it’s available and repairing the existing copper line would be too complex / costly. Message 4 of 12 (1,007 Views) 0 Thanks MisterW. The trial, conducted at an Openreach testing facility in Ipswich, aimed to determine whether the new type of passive optical network (PON), dubbed 25G PON, can work seamlessly. ONT Faults and Fix Times. Openreach Optical Network Termination (ONT) and enclosure The ONT is the Openreach demarcation point. red fault light on bt openreach box Review ourTranscript FAQsfor additional details regarding required content, format, and submission. damaged or vandalised green cabinets, including graffiti, or unattended cabinets with open doors. If you don’t have a mobile phone or are in an area with no mobile signal, please contact us on 0330 1234 150. Openreach Battery Backup Unit - Fault Light on even after new batteries. 1+0 ONT and Casing. Thanks: 20. Openreach have now undertaken 1st and 2nd Stage installation of 1. after upgrading from dsl to fttp I got my decos to work as follows. those above £100+), as well as any that lacked key package details, failed to clearly display whether their prices included VAT, or where we couldn’t ascertain whether the packages were even Openreach based. 5 million UK premises with FTTP by March 2021 (current build rate of c. 01. . The issue predominantly, but not. If someone answers your question correctly please let other. One of the next most common faults, relatively speaking, can occur when a non-standard power outage. If there was a fault the original device would need to be put back into place as the first step in fault fixing. fast broadband lines that they will “ soon ” be deploying functionality that allows providers who wish to purchase this to amend Dynamic Line Management (DLM) profiles on customer lines, which sounds as if it may be more flexible than prior approaches. Turn your broadband equipment off and then on again. After overheads, etc, you're closer to 2. Message 3 of 17 0 Kudos Reply. Your ONT is working, your hub is connected, and you’re online. On my router, the power light is solid white, the wifi is solid white but the internet light keeps blinking red (blinks red twice fast. If so you can either just ignore it or bypass the unit altogether and plug the power lead directly into the ONT rather than the BBU. Outside, the Openreach engineer joins (“splices”) the internal optical cable (going from the Openreach ONT modem to the Customer Service Point box) to the optical cable coming from the the CBT. Technical Specifications.